PRIVACY POLICY – WEBSITE & LEADS
Last updated: March 2026
1. Introduction
This Privacy Policy explains how Move2Grow Ltd (“we”, “us”, “our”) collects and uses personal data when you:
visit our website at [www.firstfootinthedoor.com] (the “Website”)
submit an enquiry or contact form sign up to resources, newsletters, webinars, or other lead magnets interact with us via email in connection with your use of the Website It applies to Website visitors, subscribers and enquirers.
If you become a client, we will also process your data under our client terms and any additional privacy information provided at that point. By using the Website, you acknowledge that you have read this Privacy Policy.
2. Who we are (Data Controller)
The Website is operated by:
Move2Grow ltd
Registered in: England and Wales
Company number: 11451097
Registered office: 45 Tadros Court, High Wycombe, United Kingdom, HP13 7GF
Move2Grow ltd is the Data Controller of the personal data described in this Privacy Policy.
If you have any questions about this Policy or how we handle your data, you can contact us at the email above.
3. What personal data we collect
We may collect and process the following categories of personal data when you use the Website:
3.1 Information you provide directly
When you:
fill in a contact or enquiry form
request a resource (e.g. guide, checklist, workshop replay)
sign up to our email list or newsletter
book a call via a scheduling link
email us directly using an address shown on the Website
contact us via WhatsApp or opt in to WhatsApp communications we may collect:
name
email address
phone number (including for WhatsApp communication, where provided)
job title and company name (if provided)
details of your enquiry, message or request
message content and any attachments sent via WhatsApp
your marketing and communication preferences (including channel preferences such as email or WhatsApp)
3.2 Technical & usage data
When you visit the Website, we may collect, through cookies and similar technologies:
IP address
device type and operating system
browser type and version
time zone setting and approximate location
pages visited, click paths, length of visits and page interaction information
referring website or source (e.g. social media, search engine)
We typically collect this in anonymised or aggregated form for analytics, but some data (like IP address) may legally be considered personal data.
3.3 Email engagement data
If you subscribe to our emails or download resources, our email platform may record:
whether you opened an email
which links you clicked
which resources you accessed
We use this to understand what content is useful and improve future communications.
We do not collect special category data (such as health, race, religion) via the Website, and we do not intentionally collect information about children via the Website.
3.4 WhatsApp communication data
If you communicate with us via WhatsApp or opt in to receive WhatsApp messages, we may process:
your phone number
your name (if available)
message content and any attachments
timestamps and interaction history
This data is provided directly by you through your interaction with us.
4. How we use your personal data and legal bases
We process your personal data for the purposes and under the legal bases set out below.
Purpose
Data involved
Legal basis
Responding to your enquiries and messages
Identity and contact details, enquiry content
Legitimate interests – to respond to your request and operate our business; or Contract – where your enquiry is about taking steps before entering into a contract
Sending you newsletters, resources and marketing you signed up for
Name, email, preferences
Consent – you choose to opt in. You can withdraw consent at any time
Providing downloads, guides, webinars or other lead magnets you requested
Identity and contact details, engagement info
Contract – to provide what you requested; and Legitimate interests – to follow up on related services, where appropriate
Improving and securing the Website, monitoring usage and performance
Technical and usage data, analytics
Legitimate interests – to maintain and improve our Website, services and security
Keeping records, complying with legal and tax obligations
Identity, contact details, correspondence, basic transaction info (if applicable)
Legal obligation – to meet our legal, tax and accounting duties; Legitimate interests – to maintain business records and manage risk
Protecting our rights, dealing with disputes and preventing fraud or misuse
Any relevant data
Legitimate interests – to protect our business, enforce rights and prevent misuse of services
Where we rely on consent (for example, email marketing where not otherwise permitted), you can withdraw consent at any time by clicking “unsubscribe” in emails or by contacting us.
PurposeData involvedLegal basis
Communicating with you via WhatsApp (including responding to enquiries and sending updates or marketing where you have opted in)
Phone number, message content, preferencesLegitimate interests – to respond to enquiries and provide customer support;
Contract – where required to deliver services; Consent – for marketing communications via WhatsApp
5. Marketing communications
If you opt in to receive marketing communications, we may contact you via:
email
WhatsApp (where you have explicitly consented to this channel)
We may send you information about:
virtual assistant and business operations support
resources, tips, events and content relevant to our services
updates about First Foot In The Door and related offers
You are not automatically added to all lists or channels. Each form will explain what you are signing up for and how you will be contacted.
WhatsApp marketing:
We will only send marketing messages via WhatsApp where you have provided clear, explicit opt-in consent to receive messages through that platform.
You can unsubscribe or opt out at any time by:
clicking the unsubscribe link in any email
replying “STOP” via WhatsApp
If you are an existing client, we may still send service-related or contract-related communications where necessary.
6. Cookies and similar technologies
Our Website may use cookies and similar technologies to:
enable basic site functionality
remember your preferences (where applicable)
perform analytics and measure Website performance
support marketing and re-targeting, where used
Details of the cookies we use and how to control them are set out in our Cookie Policy.
You can control cookies via:
your browser settings; and/or
the cookie banner or consent tool used on the Website (if implemented).
If you disable certain cookies, some parts of the Website may not function as intended.
7. Who we share your data with
We will only share your personal data where necessary, and with appropriate safeguards in place. We may share it with:
Email and marketing platforms GoHighLevel
Payment Providers Stripe
Website hosting and IT providers GoHighLevel, Microsoft Outlook
Analytics providers Google Analytics
CRM or contact management tools Monday
Professional advisers, such as lawyers, accountants or insurers, where needed
Regulators and authorities, where required by law
These service providers act as our data processors and may only process your data on our instructions and for the purposes described in this Policy.
We do not sell or trade your personal data with other organisations for their own marketing.
Messaging platforms (such as WhatsApp Business, operated by Meta Platforms, Inc.)
8. International transfers
Some of our service providers may process personal data outside the UK/EEA (for example, email or hosting services based in the United States or other countries).
Where this happens, we will ensure that:
the destination country is covered by an adequacy decision; or
appropriate safeguards are in place
another lawful transfer condition under UK data protection law is satisfied.
You can contact us for more information about international transfers relating to your data.
This includes data processed via third-party communication platforms such as WhatsApp, which may store or process data outside the UK.
9. Data retention – how long we keep your data
We keep personal data only for as long as reasonably necessary for the purposes set out in this Policy, including for:
responding to enquiries and managing communication history
providing requested content and managing subscriptions
complying with legal, tax, accounting and audit obligations
resolving disputes and enforcing our contracts
Indicative retention periods:
Enquiries / contact form submissions: up to 3 years from last meaningful contact
Newsletter and mailing list data: until you unsubscribe, plus a short period to record your opt-out
Website analytics data: in line with the settings of the relevant analytics tool (typically between 14 months and 26 months, or as configured)
Legal and accounting records: at least 6–7 years where required by law
We may retain anonymised or aggregated data (which no longer identifies you) for statistical or analytical purposes.
WhatsApp communications: retained for as long as necessary to manage enquiries, relationships and legal obligations
10. Your rights
Under UK data protection law, you may have the following rights regarding your personal data:
Right of access – to obtain a copy of your personal data and information about how we process it.
Right to rectification – to have inaccurate or incomplete data corrected.
Right to erasure – to request deletion of your data in certain circumstances.
Right to restriction – to limit processing in certain circumstances.
Right to data portability – to receive certain data in a structured, commonly used, machine-readable format and to have it transferred to another controller, where technically feasible.
Right to object – to processing based on legitimate interests and to direct marketing.
Right to withdraw consent – where we process data based on your consent, you can withdraw it at any time. This does not affect processing carried out before withdrawal.
To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before acting on your request.
10A. WhatsApp and third-party messaging platforms
We may use WhatsApp Business, a service provided by Meta Platforms, Inc., to communicate with you.
When you use WhatsApp to contact us or opt in to receive messages:
your data is processed by WhatsApp as a third-party provider
WhatsApp may process and store data on servers outside the UK
we do not control how WhatsApp processes data outside our use of the service
WhatsApp uses end-to-end encryption; however, as with any third-party platform, we cannot guarantee absolute security of data transmitted via their systems.
We recommend reviewing WhatsApp’s own privacy policy to understand how your data is handled by them.
11. Third-party links
The Website may contain links to third-party websites, plug-ins or services.
We are not responsible for the privacy practices or content of those third-party sites.
If you follow a link to another website, their own privacy policy will apply. We encourage you to read it before providing any personal data.
12. Security
We take appropriate technical and organisational measures to protect your personal data, including:
using reputable hosting and cloud service providers
restricting access to those who need it for their role
using passwords and other access controls
training our team on confidentiality and data protection
However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your information.
13. Complaints
If you have any concerns about how we handle your personal data, please contact us first at:
We aim to resolve issues quickly and fairly.
You also have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO)
Telephone: 0303 123 1113
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, for example to reflect changes in law, technology or our services.
The updated Policy will be posted on this page with a revised “Last updated” date.
We recommend you review this page periodically to stay informed about how we use your data.
15. Cookie Policy
Cookie Policy
Last updated: February 2026
1. What are cookies?
Cookies are small text files that are downloaded to your device when you visit our website. They help the site work properly, remember certain preferences, and allow us to understand how people use the site so we can improve it.
Some cookies are essential for the website to function. Others are used for analytics, affiliate tracking or advertising, and are optional.
2. What we use cookies for
We use cookies (and similar technologies such as pixels) for the following purposes:
a) Website performance & analytics
We like to understand what is working well and what needs improving.
Cookies allow us to:
monitor how many visitors come to our website
see how you found us (e.g. search engine, social media, referral link)
see which pages are visited and in what order
identify problem pages or broken journeys
We use tools such as Google Analytics for this. The information is aggregated and does not tell us who you are personally. We do not know your identity unless you choose to contact us and tell us.
b) Affiliate referrals
If you arrive on our site via a link from an affiliate or referral partner, cookies may be used to:
record that you were referred by that partner
attribute a purchase or enquiry to the correct affiliate
enable us to pay them the agreed commission (or buy them that metaphorical cup of coffee)
These cookies help us run our affiliate and referral relationships fairly and accurately.
c) Advertising & pixels
From time to time, we may use Facebook / Meta pixels or similar tools to:
understand what types of people visit our site and interact with our content
build audiences for advertising
show relevant ads to people who have previously visited our site
This helps us improve the relevance of our marketing. It does not mean we are personally monitoring you as an individual.
d) Customer access & course / portal functionality (if applicable)
If we provide member areas, training zones or client portals, we may use cookies to:
remember that you are logged in and authorised to access certain content
track your eligibility to access specific areas linked to your purchase or agreement
track your progress through modules or courses (for example, so we can see if particular pages cause issues and improve them)
issue banners, completion statuses or certificates where this is part of your programme
These cookies are typically necessary for the portal or training area to function as intended.
3. Necessary vs optional cookies
Some cookies are strictly necessary for the website or secure areas to work. Without them, you would not be able to log in, use certain features, or move around the site correctly. These can usually only be disabled via your browser settings.
Other cookies are non-essential (such as analytics, affiliate tracking and advertising cookies). These are used to improve your experience and help us run and grow the business, but the website can function without them.
4. How you can control cookies
When you first visit our site, you may see a cookie banner or pop-up giving you options to:
accept all cookies
reject non-essential cookies
manage your preferences
You can change your cookie preferences at any time by revisiting the cookie banner (where available) or adjusting your browser settings.
You can usually:
block all cookies
block only third-party cookies
delete cookies already stored on your device
Instructions for doing this vary by browser. Please refer to your browser’s help section for details.
5. What happens if you disable cookies?
If you delete or disable certain cookies:
some parts of the site may not work properly
you may not be recognised as an existing customer when using customer-only discounts or access links
secure or logged-in areas (such as portals or training zones, if provided) may not remember your session or progress
You can still use the website without accepting non-essential cookies, but your experience may be less tailored and some functionality may be limited.